Profile
Technology professional with over a decade of experience in cloud computing, automation, and process optimization.
Currently a Technical Account Manager at AWS, helping enterprise customers unlock the full value of the cloud through strategic guidance, and architectural best practices.
Recognized for driving efficiency and innovation, I've led projects in system migrations, automation, and data-driven decision-making. I'm passionate about empowering teams, improving workflows, and building trusted relationships that drive continuous improvement and success in the cloud.
Education
Employment
As a Technical Account Manager at AWS, I work closely with our enterprise customers to help them realize the full potential of the cloud. I provide personalized, high-touch support — serving as a trusted advisor who understands each customer's goals, challenges, and technical landscape.
My focus is to Evolve, Empower, and Educate. I partner with customers to evolve their architectures, empower their teams through best practices, and educate them on how to get the most value from AWS services.
Through strategic business reviews, well-architected assessments, cost optimization workshops, and security improvement programs, I help customers align their AWS environments with their long-term objectives. I build lasting relationships and guide customers toward continuous improvement, innovation, and success on AWS.
Key Responsibilities
- Offer Technical Support to AWS customers on AWS services that focus on DevOps technologies, including automation, continuous integration and configuration management.
Accomplishments
- Wise Guru Award: This award is for engineers who are pivotal in the team's mentoring and training efforts.
- All Rounder Award: This award is for engineers who exemplify Amazon's Leadership Principles. They consistently demonstrate strong affinity to the Leadership Principles in their day-to-day responsibilities.
- Most Valuable Player Award: This award is for seasoned engineers who have raised the bar for the team's performance with their exceptional productivity and quality.
- Rising Star Award: This award is for new hires of the team who have ramped up significantly, and quickly adapted to the peculiar aws culture.
Key Responsibilities
- Design and develop internal tools and automation workflows that streamline processes, enhance operational efficiency, and save valuable time.
Accomplishments
- These automation workflows not only empower teams to focus on high-impact tasks but also significantly improve the experience for both internal stakeholders and external customers by ensuring seamless, reliable, and user-friendly workflows.
Key Responsibilities
- Lead, Develop, Support and Improve customer-related systems.
Accomplishments
- Successful System Migration: Orchestrated a seamless transition of customer service operations from a custom legacy system to the Odoo ERP system, enhancing operational efficiency and effectiveness.
- API Integration Expertise: Led and executed the integration of APIs into the Odoo ERP system, optimizing data flow and elevating system functionality to streamline business processes.
- Training Leadership: Conducted comprehensive training sessions for team members, ensuring their adept adoption and proficient use of the Odoo ERP system, contributing to a more capable workforce.
- System Support and Optimization: Provided continuous support and maintenance for the Odoo ERP system, ensuring its sustained optimal performance, resulting in enhanced productivity.
- Innovative SMS Solution: Designed and developed an innovative SMS solution for on-demand customer communication, leading to increased customer engagement and heightened satisfaction.
- Automation Advancements: Implemented automated processes, including targeted SMS campaigns successfully reaching and engaging over 300,000 customers to promote product consumption, and automated customer data collection and integration processes feeding a Data Lake for in-depth analysis and valuable insights.
These accomplishments highlight my expertise in effectively managing and enhancing customer-related systems, showcasing leadership, technical, and innovation skills.
Key Responsibilities
- Developed services and performed enterprise integrations and application load balancing at Kenya's largest telecommunications provider in an Agile environment. Demonstrated proficiency with a wide range of technologies, including Tibco (BW5, BWCE, JMS, Oracle DB), F5 BIG-IP, Nginx Plus, Docker, Kubernetes, Openshift, React, Git and Bash Scripting.
Accomplishments
- Configured and supported F5 & Nginx Plus load balancing for the Digital Information Technology department.
- Developed the front-end of the Safaricom Shops queuing system, Safaricom eQMS. This web app manages customer queues and provides reporting dashboards.
Subject Matter Expert
- Nginx
- f5 BIG-IP
Key Responsibilities
- Saw projects through from conception to finished, polished product at a state corporation under Kenya's Ministry of Health, ensuring they met both technical and consumer needs. Developed front-end website architecture and designed engaging user interactions on web pages. Developed back-end website applications, creating servers and databases for functionality. Designed and developed APIs. Worked regularly with Git, PostgreSQL, Node.js, LoopBack, Nginx, Angular, JavaScript, ES6, TypeScript, and SASS.
Accomplishments
- Developed the sales module of the KEMSA Logistics Management Information System, a web application whose introduction improved order turnaround time from weeks to days by enabling health facilities to order and track medical commodities.